Workplace misconduct can occur in different forms. But rudeness is the most common. Dealing with this involves a clear process from reporting employee misconduct to taking actions that effectively remove the error and establish firm control over the situation. Here are five possible ways to deal with rudeness from an employee:
Set up levels of dealing with it:
Although rude people can target anyone, they usually hesitate when there is a clear chain of command present. This is not just the usual organizational tree, but a chain of people kept in place to specifically deal with any form of misconduct. The knowledge that repercussions will be swift and moral always discourages even the most troublesome employees. Setting up a chain of command also reduces the workload on the staff; issues can be dealt with quickly at lower levels.
Set up channels for reporting employee misconduct:
Similar to the above step, this one requires that you provide anonymous channels through which employees can report misconduct among themselves. This is tricky; you do not want to make a corporate snitch out of them but it is also important to have a thumb on what goes on behind your back, not just for the growth of the business but also to protect the interests of everyone. A well-organized reaction box or an online report sheet would do. These days, there are software technologies that offer employees complete anonymity when they report issues.
Listen, be fair and firm:
Always remember that there is a risk of you making a mistake while dealing with an employee. For example, an unsatisfied, victimized, or frustrated employee might come off as rude simply because they cannot express themselves better. It would then be unfair if you punish such an employee without addressing the root of the problem. So, take the time to thoroughly investigate any event. Question the employee(s) involved, make them feel comfortable to talk. If you need to wield the whip, let them know that the punishment is meant to correct and not from a place of hatred.
Create a comfortable environment:
Most forms of misconduct die naturally in a comfortable environment. When your staff can air their opinions without fear, communicate clearly, and thrive within your organization, there will be little room for such things as rudeness to fester.
Set clear examples:
You, the owner, as well as every senior staff and the management, are the first examples that other employees will emulate. It is necessary to have the personal qualities of self-control, calmness, and politeness while dealing with your staff. From you, others will learn to be polite and practice effective communication skills.
Creating a platform for reporting employee misconduct, of any sort, is important as it gives the necessary means to deal with it squarely. You should always be aware that allowing misconduct to grow in your employees is potentially damaging and can cost a lot in terms of human resources to fix.